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Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
  • Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
  • Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

Product details

  • Publisher ‏ : ‎ McGraw-Hill; 1st edition (December 24, 2002)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 350 pages
  • ISBN-10 ‏ : ‎ 0071388885
  • ISBN-13 ‏ : ‎ 978-0071388887
  • Item Weight ‏ : ‎ 1.25 pounds
  • Dimensions ‏ : ‎ 7.25 x 0.75 x 9 inches
  • Best Sellers Rank: #2,568,589 in Books (See Top 100 in Books)
    • #959 in Human Resources (Books)
    • #1,790 in Business Management (Books)
    • #2,689 in Leadership Training
  • Customer Reviews:
    5.0 5.0 out of 5 stars 4 ratings

Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

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