Question & Answer

1.Why does the logistics information show signing, but I did not receive my product?

A: When the logistics shows signing but you can't find it, your product should be in your mailbox, because the package is small, the Courier will put the package in the mailbox. If not, you can check your yard or ask your neighbor, who will sometimes be given the delivery.

Tip: We recommend that you pay more attention to the logistics information one week after the order is placed, and check your mailbox during this time to avoid package loss.

2.Q:If the preview has space, will it print space or just the image?

A:After uploading the picture, please completely cover the tapestry so that the tapestry does not appear blank, otherwise it will print the same white area as the effect, both sides of the tapestry are white, and the front is printed.

3.Q: What size should the uploaded image be?

A: You can choose the size of the tapestry according to the shape of the picture. We have three types of tapestry: horizontal, Vertical and square. The picture resolution should be at least 1000*1000px.

4.Q:Can I receive my product on time?

A: We will choose to cooperate with the fastest logistics provider, so that you can receive your own tapestry within 5-15 days.