Regarding connection issues:
1. Long press the button to check if the tag emits a beep sound.
2. Check your device if Bluetooth is turned on.
3. Check if your device is IOS14.5 or the latest.
4. Open Find My app to search for the tag.
If following these steps still fails, please restore the factory settings and then try reconnect.
(RESET: Press the button 4 times rapidly and then hold it a fifth time until you hear a ringring chime.)
5.When “Lost Mode” is enable, DO NOT REMOVE ITEM in the APP. Your Item Locator will be locked and cannot be paired to a new device.
6. The battery usage time varies depending on personal usage habits. Frequent use of the call function can accelerate battery consumption.
If you encounter any problems during use, please feel free to con tact us. We will provide you with a satisfactory solution.