Before the good, Let's address the Elephants on the page: Negative Reviews

1. Failed after 1 week. Dangerous, melted the outside plastic and could have started a house fire.

>> This review is for a first generation design. We could not get this unit back from the customer for evaluation, but decided to act on it. After rigorous stress test on the power system, It was found that if the sensor probe or cable was not inserted all the way, there was a slight chance of the ground sleeve of the stereo connecter overlapping a DC bias line. We updated the design with multiple auto resetting fuses, and surge protection diodes internally such that the maximum power consumption is limited to less than 200mA at 5V DC, less than that of a night light.

2. Doesn't work with all Wi-Fi This review is also slightly old, and refers to WiFi with enterprise grade security which requires a username and password as opposed to regular WiFi networks with just a password. This was true then, but we have added enterprise support now. However, every once in a while we do come across customers with certain routers/ models that the sensor fails to connect. This is rare but can happen especially with old routers, routers with very old firmware, or even enterprise grade routers with too many layers of settings. If you do face such an issue, we do have some troubleshooting steps that might help you. We also offer remote support sessions via Zoom screen share to identify and fix router related issues.

3. Reliable and intelligent with a tiny footprint, but loses accuracy over time. Convenient but humidity sensors not precise > This applies to humidity section of the sensor. This happens especially when you use the sensor in high humidity environments such as green houses, damp crawl spaces, etc. This is unfortunately a drawback of most humidity sensors when exposed continuously to extreme high or low humidities. We do have two work arounds. One is to adjust this drift with an offset calibration available on the cloud. Second is to simply replace the sensor probe by itself with a fresh factory calibrated sensor probe available from the manufacturer. Another issue is when the customer has another humidity sensor and the readings differ. There are many reasons for this. First of all, our sensor has an accuracy of +-3%. Many come with +-10%. So even fresh out of the box, the sensors could show readings which are off by many percentage points. Another important reason is where you place the sensor, especially the height from the floor. Hot air rises, and holds less humidity, so the higher you keep one sensor, it would read less humidity, even in the same room. The temperature sensor on the other hand offers +-0.5 degree accuracy.

4. Item Does not work / Can't get it to sync no matter what trouble shooting method I try. > From our experience, such reviews arise when the customer was not able to connect the sensor to WiFi. While our setup process is very straight forward and simply, given the large number of make and models of wifi routers out there, occassionally this happens. This may also be due to some firewall settings on specific devices (laptops/ tablets/ etc) they use for setting up the sensor. Contacts us - Give us a call. We will work with you to walk through the setup, and if needed, offer remote troubleshooting via screenshare to check any settings on the router that might be causing the issue. And most of the time, the issue is resolved. We do come across rare cases where we are unable to solve the issue. We will make sure under such cases, we will help you return the units with promptness and any assistance the customer may require on this regard.

5. DOA Will not power on. Quit after 1 hour >This has happened a few times. We test each and every unit, and test them live for hours before packaging. Everything goes fine during the tests, but after our shipping to Amazon/ amazon to customer/ etc the unit fails to power up. If you end up with any such rare issues, The power module on the sensor is detachable. You can swap the power adaptor with most standard 5V USB chargers, and simply let us know, we will send a replacement power adaptor to you or a full unit replacement should there be a need.

6. Followed instructions on website and via email with company and unit still does not register the temperature or humidity. Reads very high values, 264F, negative values, 0.0,etc. This is a common issue with a very simply fix. The sensor probe antenna has a 4 contact TRRS connector. This connector can be a bit tight, that when the customer plugs it into the base unit, It is not pushed all the way in. Push the probe a bit harder, so it goes all the way in, and the issue should be resolved.

7. Will not send text alarm messages / Does not send text to more than one cell phones > You can add around 12 emails/ phones in total, separated by comma. Note that the free text alert service works using a feature called "email-to-sms" offered by most carriers, especially US/ Canadian ones. Let us know if you have face issues.

8. It actually exploded 20 mins after plugging it in. This is posted with a mechanical damage of the power supply where one of the prong came out. Usually mechanical damages have a cause such as dropping, or putting too much force, etc. Even in such cases, the power adaptor is replaceable.

Need Help? Customer support is available at 347.674.4501.