You can do the following options once got broken product. 1. Contact us for refund. (If the remaining items are enough to use) 2. Contact Amazon for replacement. (If replacement is required) ULAB Scientific Lab Beaker Tongs, Red Rubber Coated Ends, Nickel Plated 1/4" Steel, for 50mL - 2000mL Capacity Beaker. The beaker tongs can hold beakers from 50mL to 2000mL and other labware measuring 2.25’’ to 6’’ in diameter. The beaker tongs have good chemical resistant, the rubber coated jaws could protect the glassware safe. Widely used in professional laboratories, also is an ideal choice for science classrooms and household use. After-Sales Service: ULAB Scientific guarantees that no sale is complete unless the customer is satisfied. If you have any questions or suggestions on our products or service, please do feel free to contact us. You'll get our reply within 24 hours. Thanks for your patience.
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