FAQ

The Locator Caps I got are too big. Are those sold here any smaller?

• All Classic Locator Caps are the same sizes. They vary in retention strength, not size. If caps do not fit, then wrong system caps have been purchased. It is the best to determine which system you have prior to purchasing any caps.

Is it better to get the strongest retention caps!

• No it is not. Correct retention caps are determined for each person individually based on a number of factors. Mainly comfort and length of time caps last before they no longer hold. The target time frame is 6 months, but no more than 1 year. Most patients do not need the strongest retention. They just need the follow proper technique to maintain and take care of the Caps they have.

How long should my new caps last and need replacement?

• Original genuine caps designed to function for about 6 months. Proper maintenance and regular cleaning is the key. If caps last you less than 6 months, then you may want to consider getting next level strength caps. Once you reach 6 months of comfortable use stay with that color.
• Make sure to use thumbs to press the fixture down into place in the first few days after replacement of caps and NOT jaw to snap in place.

Do I need a tool to remove and replace caps?

• Yes you need either the Locator Core Tool (part number 08393) or the Universal Multi-System Insertion/Removal Tool (part number 488EIP-IQ)
• Without a tool you most likely will damage the Caps at the very beginning and they will not work.

Caps I bought do not fit. Can they be returned?

• The only way caps do not fit is when they are purchased for the wrong system. If manufacturer's seal is broken, package cannot be returned as it is considered a HAZMAT.
• Check which caps you need and for which system prior to purchasing. Our pre-sale support is available if needed.