IMPORTANT Q&A:
Q1: Why doesn't the shredder work after plugging in?
A1: Please make sure you assemble the shredder head and basket in correct directions. The front of the shredder head should be aligned with the each side of the trash can.
A2: Overheating Protection, this design with 3 minutes continuous run time with 40 minutes cool down after use again.
A3: Paper jams can also be one of the reasons for not working- Please use the FWD and REV function to clean up the cutter scraps.
Q2: The cross-cut shredder is jammed. What should I do?
A1: Please switch to FWD mode and shred the jammed paper compulsorily. If there are too many paper scraps in the feed slot, slide to FWD mode for a few seconds and then to REV mode for a few seconds to clear it.
A2: With stubborn situations, you may need to clean the jammed paper with shredder oil. Start by drizzling oil into the feed slot where the paper is jammed. Let it soak for about 30 minutes, turn the shredder to Auto-On mode, a rigid sheet of cardstock (or folded file folder) can be fed into the shredder to help push the jammed paper through With the shredder unplugged.
Q3: Why is the number of sheets that can be shredded lower than the maximum number of sheets described?
A1: Please check if the paper is damp, contains plastic or too thick, if so, please let the paper dry before shredding, or remove the plastic part, or reduce shredding papers per pass. To extend the lifetime of the paper shredder, please don't shred more than 6 sheets in one time.