IMPORTANT Q&A:
Q1: How often should I lubricate the document shredder?
A1: In order to prolong the service life of the paper shredder, please use a professional paper shredder lubricating sheet or oil to lubricate the machine once or twice a month.
Q2: The machine stops working and the overheating red light is on. What should I do?
A2: Just turn it off and let it cool for about 20 minutes, then the shredder will work again.
Q3: The crosscut shredder is jammed. What should I do?
A3: Generally, you can press the "REV" button and pull up the paper at the same time. If there is a serious paper jam, you can press the "FWD" and "REV" buttons several times to clean the cutter, and then use tweezers and other tools to pick up the jam.
Q4: Why is the number of sheets that can be shredded lower than the maximum number of sheets described?
A4: Please check if the paper is damp, contains plastic or too thick. If so, please let the paper dry before shredding, or remove the plastic part, or reduce shredding sheets per pass. To extend the lifetime of the paper shredder, please don't shred more than 20 sheets at one time.
Q5: Why are there paper scraps in the bin or in the cutter when I receive the new paper shredder? Is it a used machine?
A5: Please be assured that all paper shredders purchased from us directly are brand new. In order to ensure the quality and function of the shredder, we 100% tested every machine in production, and some units might not be cleaned completely. We'll try our best to improve it.
Q6: The machine is broken, but the return window is closed. What should I do?
A6: BONSEN provides a one-year service. No matter whether the return window is closed or not, we will provide you with the best solution.