While we have perfected the art of sending plants across the country over decades, there is always a chance that something can go wrong during the transportation process. We are ready to jump into action in the rare event that there is an issue with your order. So that we can understand your situation comprehensively and find a resolution promptly, we ask that you provide photos of the damaged plant, the box it arrived in with the label visible, and a brief description of the issue within 24 hours of receipt.
Some minor damage during shipping is sometimes an unavoidable part of the process, and is not considered to be a defect. Carriers can sometimes handle packages roughly and a shipment can be damaged during the trip. Some minor issues are normal, temporary. cosmetic and not considered to a defect in the product, so please note:
- A few branches may break. It's OK. They will grow back.
- Some leaves may turn yellow and fall off. It's OK. They will grow back.
- A few spots may appear on the leaves. It's OK, the plants were treated regularly and immediately before shipping to protect against pest and disease, so light and fresh air will cure the problem
We promise that our plants will arrive as described and in good, viable condition. Because plants are perishable, living things, and there are many factors that determine whether live plants ultimately grow and thrive in their new environments that are out of our control, we are not able to promise the survival or growth of plants after they are delivered and planted.