Why is my phone unable to connect to the cat litter box?
Cleanpethome self cleaning cat liiter box only supports 2.4G networks. Please don't connect your phone to a 5G network. If connecting fails, please power on again and hold the previous button for 10 seconds until you hear 3 ringtones to reset.
Why can't my phone receive information?
Cat litter box must be placed on a flat hard ground, and four foot under the base should be in contact with the same plane.
What kind of litter can I use?
Cleanpethome automatic cat litter box supports most clumping cat litters. If you need to replace cat litter, please press and hold the button in front for 7 seconds to empty the drum before adding new litter.
How do I contact the seller if I have problems?
We are responsible to every customer. If you have any questions after receiving the product and during use, please feel free to let us know by email at any time.
What should I do if the machine breaks down?
Cleanpethome provides a full year of after-sales service for the entire machine! Please feel free to let us know for any problems, we provide service 7*24!
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