FAQ
FAQ
Q: Is it worthwhile to purchase this product? Does it function as advertised?
A: Yes, it is worthwhile to purchase this product if you are an avid mobile gamer or if you need to cool your phone while driving during hot summer days. The product comes with a gimbal that allows you to mount the phone cooler on the dashboard of your car for convenient use.
Q: Why doesn't it have an internal battery?
A: Including a built-in battery would add unnecessary weight to the device, and the small size of the product would limit its battery life. Instead, a USB-C cable provides ample power to cool your phone.
Q: Can I use it with a phone case on?
A: We recommend using the device without a phone case for optimal heat dissipation and to prevent thermal throttling.
Q: What should I do if I encounter issues with the product?
A: Our SakuraClub team offers a solid 60-day return policy and 18-month hassle-free replacement for all purchases made from our brand. If you have any questions or concerns, please open your order and click on our product page. Then, click "SakuraClub Official" below the estimated delivery date to access our seller profile. From there, you can click the "Questions" button to leave a message. We strive to respond to all inquiries within 12 hours, including on weekdays and holidays.