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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
  • The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
  • The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

Product details

  • Publisher ‏ : ‎ AMACOM; 1st edition (March 20, 2013)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 208 pages
  • ISBN-10 ‏ : ‎ 0814431836
  • ISBN-13 ‏ : ‎ 978-0814431832
  • Item Weight ‏ : ‎ 2.31 pounds
  • Dimensions ‏ : ‎ 6 x 0.5 x 9 inches
  • Best Sellers Rank: #569,363 in Books (See Top 100 in Books)
    • #424 in Customer Relations (Books)
    • #1,640 in Sales & Selling (Books)
    • #1,967 in Communication Skills
  • Customer Reviews:
    4.5 4.5 out of 5 stars 154 ratings

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

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