HOROW Dual Flush Toilet Questions & Answers:
Q: What is the seat height?
A: The seat height is 17.3 inches, toilets for bathrooms comfortable seat height.
Q: Is the trap fully glazed?
A: The trapway of all HOROW brand toilets has fully glazed trapways, and this modern toilet of MAP is 1000g.
Q: What is the rough in?
A: The rough in is standard 12 inch rough in toilet.
Q:What should we do if received a broken toilet?
A:You can contact HOROW directly by email and send the picture of the damaged toilet. We will reply to you within 24 hours to confirm whether it needs to be reissued or refunded. Meantime, the damaged toilet does not need you return.
Q:When received the toilet, there was water in the tank and bowl, did receive a toilet that was returned?
A:We will all carry out pressure tests and water tests to ensure the airtightness of the product. Because the product structure is complicated, it cannot ensure that all the remaining water can be drained. It is normal and please use it with confidence.