Why is there a white silicone lock inside the kettle?

The function of the silicone is to detect the water temperature. When the water boils, the silicone senses enough water vapor to trigger the switch to auto-shut off. It is made of food-grade silicone, please rest assured to use.

Why does the bottom rust?

That would be food residue remains in the kettle for a long time, which will corrode the interior and destroy the protective layer on the stainless steel surface, then result in rust. Please dry up and descale the kettle at least once a week.

Why does the kettle leak?

That may be caused by overfilled the water. Please do not adding water exceed the “MAX LINE” that marked in interior.

What does 100% Stainless Steel means?

The reason why our kettles can't attract magnets means that our stainless steel contains low levels of iron and nickel, it has good corrosion resistance, because the stainless properties of stainless steel are mainly derived from chromium metal.